Results of search for '(su:{Customer services.})' › Delhi Public Library catalog

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Keeping score using the right metrics to drive world-class performance Mark Graham Brown. by

Brown, Mark Graham

Publication details: New Delhi Prentice-Hall of India 2007

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 BRO.

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Instant repeat business Bradley J. Sugars by

Sugars, Bradley J

Series: Instant success series

Publication details: New Delhi Tata McGraw-Hill Publishing 2007

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 SUG.

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Service quality: by R. Kavitha concepts and models / by

Kavitha, R

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Erode Pallavi Pathippagam South India 2008

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 KAV.

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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli. by

Michelli, Joseph A

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : McGraw-Hill, c2008

Availability: No items available.

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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / by Joseph A. Michelli. by

Michelli, Joseph A

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi Tata McGraw-Hill Publishing 2008

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.4092 MIC.

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The real-time contact center / by Donna Fluss by

Fluss, Donna

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi PHI Learning 2009

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 FLU.

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Get content get customers: by Joe Pulizzi [and] Newt Barrett turn prospects into buyers with content marketing / by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi Tata McGraw-Hill Eductaion 2009

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.8 PUL .

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The customer service activity book : 50 activitties for inspiring exceptional service / by Darryl S. Doane [and] Rose D. Sloat by

Material type:

Text

Publication details: Bhopal Indra Publishing House 2010

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 DOA.

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Customer satisfaction in banking services / by G. Ramesh Kannan by

Ramesh Kannan, G

Material type:

Text

Publication details: Chennai Valar Pirai Publication 2008

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.8342 RAM.

10.

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The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers / by Reza Soudagar, Vinay Iyer [and] Volker G. Hildebrand by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi Tata McGraw-Hill c2012

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 SOU.

11.

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Organizational schizophrenia : impact on customer service quality / by Gopal K. Gureja by

Gureja, Gopal K

Material type:

Text

Publication details: New Delhi SAGE Publications 2013

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 GUR.

12.

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Customer service : building successful skills for the twenty-first century / by Robert W. Lucas by

Lucas, Robert W

Edition: 3rd ed

Material type:

Text

Publication details: New Delhi Tata McGraw-Hill 2012

Online resources:

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 LUC.

13.

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Services marketing : by Valarie A. Zeithaml...[et al] integrating customer focus across the firm / by

Zeithaml, Valarie A

Edition: 6th ed

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi Tata McGraw-Hill 2013

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.8 SER.

14.

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The winning manager : by John Cioffi [and] Ken Willig 6 practices every manager needs to succeed / by

Material type:

Text

Publication details: Mumbai Jaico Publishing House 2014

Availability: Items available for loan: Andrews Gunj (1)Call number: 658.409 CIO. Ashok Vihar (1)Call number: 658.409 CIO. Bagh Kadhe Khan (1)Call number: 658.409 CIO. Bawana (1)Call number: 658.409 CIO. Central Jail Tihar (1)Call number: 658.409 CIO. Central Library (1)Call number: 658.409 CIO. Janak Puri (1)Call number: 658.409 CIO. Kadipur (1)Call number: 658.409 CIO. Karol Bagh (1)Call number: 658.409 CIO. Kasturba Gandhi Marg (1)Call number: 658.409 CIO. Katevara (1)Call number: 658.409 CIO. Mobile Library (1)Call number: 658.409 CIO. Mundaka (1)Call number: 658.409 CIO. Narela (1)Call number: 658.409 CIO. New Police Line (1)Call number: 658.409 CIO. New Rohtak Road (1)Call number: 658.409 CIO. Patel Nagar (1)Call number: 658.409 CIO. Peshwa Road (1)Call number: 658.409 CIO. R.K.Puram-8 (1)Call number: 658.409 CIO. Sarojini Nagar (1)Call number: 658.409 CIO. Shahdara Branch (1)Call number: 658.409 CIO. Tri Nagar (1)Call number: 658.409 CIO. Yojana Vihar (1)Call number: 658.409 CIO. Items available for reference: Central Library: Not For Loan (1)Call number: 658.409 CIO. D.B.Act.Division : Not For Loan (1)Call number: 658.409 CIO. Not available: Mobile Library: Lost (1).

15.

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The big book of customer service training games : by Peggy Carlaw [and] Vasudha Kathleen Deming quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / by

Material type:

Text

Publication details: New Delhi Tat McGraw -Hill Publishing 2004

Availability: Items available for loan: Central Library (1)Call number: 658.812 CAR.

16.

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Customer-driven services management / by S.Balachandran by

Edition: 2nd ed

Material type:

Text

Publication details: New Delhi Sage Publication 2004

Availability: Items available for loan: Central Library (1)Call number: 658.8120954 BAL. Sarojini Nagar (1)Call number: 658.8120954 BAL.

17.

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Customer service secrets / by Peter Economy by

Peter Economy

Material type:

Text

Publication details: New Delhi Tata McGraw-Hill Publishing Company 2004

Availability: Items available for loan: Central Library (1)Call number: 658.812 PET.

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