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The real-time contact center / by Donna Fluss

By: Material type: TextPublication details: New Delhi PHI Learning 2009Description: xv, 221 p. : ill. ; 24cm(pbk)ISBN:
  • 9788120337541
Subject(s): DDC classification:
  • 658.812
Contents:
Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService stra
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Item type Current library Collection Call number Copy number Status Barcode
English Books D.B.Act.Division Non-fiction 658.812 FLU (Browse shelf(Opens below)) 1 Not For Loan EN-77687

Includes bibliographical references and index.

Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService stra

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