Results of search for '(su:{Customer relations}) AND (su:{Management.})'

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Customer relationship management: by Alok Kumar Rai concepts and cases / by

Rai, Alok Kumar

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi PHI Learning 2008

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 RAI.

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Customer relationship management: by Antony Lawrence (for B.Sc. I.T. VIth semester, banking & insurance IIIrd semester, M.Com., e-commerce, MCA & M.Sc. I.T.) / by

Lawrence, Antony

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi Himalaya Publishing House 2008

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 LAW.

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Microsoft Dynamics CRM 4.0 : step by step / by Mike Snyder...[et al] by

Snyder, Mike

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi PHI Learning 2009

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812028553 MIC.

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Customer relationship management / by D. Ravikumar by

Ravikumar, D

Material type:

Article; Format: print ; Literary form: Not fiction

Publication details: Erode Pallavi Publications 2008

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 RAV.

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CRM in real time : empowering customer relationships / Barton J. Goldenberg. by

Goldenberg, Barton J

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi Reference press 2009

Online resources:

Click here to access online

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: GOL.

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CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / by Paul Greenberg by

Greenberg, Paul

Edition: 4th ed

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi McGraw-Hill 2010

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 GRE.

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New Book.

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The big book of people skill games : by Edward E. Scannell [and] Colleen A. Rickenbacher quick effective activities for making great impressions , boosting problem-solving skills, and improving customer service / by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi Tata McGraw Hill 2010

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.4 SCA.

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Total customer value management : transforming business thinking / by Gautam Mahajan by

Mahajan, Gautam, 1946-

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi Response Books 2011

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812 MAH.

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Employees first, customers second : turning conventional management upside down / Vineet Nayar. by

Nayar, Vineet

Material type:

Text

Publication details: Boston, Mass. : Harvard Business Press, c2010

Other title:

Employees 1st

Availability: Items available for loan: Central Library (1)Call number: 658.3152 NAY. Janak Puri (1)Call number: 658.3152 NAY. Karol Bagh (1)Call number: 658.3152 NAY. Patel Nagar (1)Call number: 658.3152 NAY. R.K.Puram-8 (1)Call number: 658.3152 NAY. Sarojini Nagar (1)Call number: 658.3152 NAY. Shahdara Branch (1)Call number: 658.3152 NAY. Vinoba Puri (1)Call number: 658.3152 NAY.

10.

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Built to love : creating products that captivate customers / by Peter Boatwright [and] Jonathan Cagan by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi Tata McGraw Hill 2011

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.4575 BOA.

11.

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Communication for business by

Series: Access series

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi Tata McGraw-Hill 2011

Availability: Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 651.7 COM.

12.

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Microsoft Dynamics CRM 2011 step by step / by Mike Snyder, Jim Steger [and] Brendan Landers by

Material type:

Text

Publication details: New Delhi PHI Learning 2012

Availability: Items available for loan: Sarojini Nagar (1)Call number: 658.812028553 SNY. Vinoba Puri (1)Call number: 658.812028553 SNY. Items available for reference: D.B.Act.Division : Not For Loan (1)Call number: 658.812028553 SNY.