Customer in the boardroom? : by Rama Bijapurkar crafting customer based business strategy /
Material type:
TextPublication details: New Delhi SAGE Response 2012Description: xxii,232p. 24cm(Hb)ISBN: - 9788132106357
- 658.4012
| Item type | Current library | Collection | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
English Books
|
D.B.Act.Division | Non-fiction | 658.4012 BIJ (Browse shelf(Opens below)) | 1 | Not For Loan | EN-88470 |
Includes bibliographical references and index.
ntroduction -- Thinking about business strategy and where "customer" fits into it -- The customer based business strategy framework -- The where to compete decision (or deciding strategic market priorities) -- The how to compete decision -- Designing the value package and value delivery system -- The science and art of strategic business-market segmentation -- Consumer insight for shaping business strategy -- Foundation or baseline analyses for strategy development -- Putting customer based business strategy into practice in organizations.
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