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Effective apology : by John Kador mending fences, building bridges, and restoring trust /

By: Material type: TextSeries: A BK business bookPublication details: New Delhi Tata McGraw Hill 2012Description: 273p. 22cm(pbk)ISBN:
  • 9781259005169
  • 125900516x
Subject(s): DDC classification:
  • 659.2
Contents:
The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do’s and don’ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
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Holdings
Item type Current library Collection Call number Copy number Status Barcode
English Books D.B.Act.Division Non-fiction 659.2 KAD (Browse shelf(Opens below)) 1 Not For Loan EN-88727

Includes bibliographical references (p. 243-251) and index.

The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do’s and don’ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.

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