Effective apology :
659.2KAD
Kador, John
Effective apology : mending fences, building bridges, and restoring trust / by John Kador.- New Delhi:Tata McGraw Hill,2012.
273p.;22cm(pbk)
-(A BK business book).
content:The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do’s and don’ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
Note: Includes bibliographical references (p. 243-251) and index.
ISBN:9781259005169 Rs. 475.00 ISBN:125900516x Rs. 475.00
DBAD/PUB /ENG-105194/ EN-88727 / 475.00 /sign