Effective apology : (Record no. 66065)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01621nam a22003257a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20120503123145.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 120503t xxu||||| |||| 00| 0 eng d |
| 010 ## - LCCN (DPL NO) | |
| LC control number | ENG-105194 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781259005169 |
| Terms of availability | 475.00 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 125900516x |
| Terms of availability | 475.00 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | EN-88727 |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | DBAD/PUB |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DPL |
| Language of cataloging | Eng |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 659.2 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Kador, John |
| 9 (RLIN) | 16472 |
| 245 ## - TITLE STATEMENT | |
| Title | Effective apology : |
| Statement of responsibility, etc | by John Kador |
| Remainder of title | mending fences, building bridges, and restoring trust / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Tata McGraw Hill |
| Date of publication, distribution, etc | 2012 |
| 270 ## - ADDRESS | |
| Address | 7, West Patel Nagar |
| City | New Delhi |
| Postal code | 110008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 273p. |
| Dimensions | 22cm(pbk) |
| 490 ## - SERIES STATEMENT | |
| Series statement | A BK business book |
| -- | 46287 |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references (p. 243-251) and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do’s and don’ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Corporate image. |
| 9 (RLIN) | 46284 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Apologizing. |
| 9 (RLIN) | 46288 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Corporations |
| General subdivision | Public relations. |
| 9 (RLIN) | 46289 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Business communication. |
| 9 (RLIN) | 46290 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Crisis management. |
| 9 (RLIN) | 46291 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | English Books |
| Call number suffix | KAD |
| Classification part | 659.2 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Non-fiction | D.B.Act.Division | D.B.Act.Division | 03/05/2012 | DBAD/PUB | 475.00 | 659.2 KAD | EN-88727 | 03/05/2012 | 1 | 475.00 | English Books |