The real-time contact center /

                                                                                                                
658.812FLU
Fluss, Donna.
   The real-time contact center / by Donna Fluss.- New Delhi :PHI Learning ,2009.
  xv, 221 p. :ill. ;;24cm(pbk)
  content:Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService stra
  Note: Includes bibliographical references and index.
  ISBN:9788120337541     Rs. 325.00

  DBAD / PUB /ENG-94154/ EN-77687 /   325.00 /sign

© Delhi Public Library
Hit Counter
free hit counter