The real-time contact center / (Record no. 27691)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01272cam a22002774a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20090620140157.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 050211s2005 nyua b 001 0 eng |
| 010 ## - LCCN (DPL NO) | |
| LC control number | ENG-94154 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788120337541 |
| Terms of availability | 325.00 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | EN-77687 |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | DBAD / PUB |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | dpl |
| Language of cataloging | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Fluss, Donna. |
| 245 ## - TITLE STATEMENT | |
| Title | The real-time contact center / |
| Statement of responsibility, etc | by Donna Fluss |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | PHI Learning |
| Date of publication, distribution, etc | 2009 |
| 270 ## - ADDRESS | |
| Address | M-97 Connaught Circus |
| City | New Delhi |
| Postal code | 110001 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv, 221 p. : |
| Other physical details | ill. ; |
| Dimensions | 24cm(pbk) |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Transforming contact centers into real-time enterprises -- The development of the real-time contact center -- Contact center infrastructure -- The power of speech recognition for self-service -- Designing, building, and maintaining a vibrant eService stra |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Call centers |
| General subdivision | Management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Call centers |
| General subdivision | Computer network resources. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| General subdivision | Management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | English Books |
| Classification part | 658.812 |
| Call number suffix | FLU |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Non-fiction | D.B.Act.Division | D.B.Act.Division | 20/06/2009 | DBAD / PUB | 325.00 | 658.812 FLU | EN-77687 | 20/06/2009 | 1 | 325.00 | English Books |