The new gold standard : (Record no. 19046)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01187nam a2200301 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20080905195812.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080214s2008 nyua b 001 0 eng |
| 010 ## - LCCN (DPL NO) | |
| LC control number | ENG-91793 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780070221741 |
| Terms of availability | 750.00 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 007022174X |
| Terms of availability | 750.00 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | EN-75326 |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | DBAD / PUB |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | dpl |
| Language of cataloging | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4092 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Michelli, Joseph A., |
| 245 ## - TITLE STATEMENT | |
| Title | The new gold standard : |
| Remainder of title | 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / |
| Statement of responsibility, etc | by Joseph A. Michelli. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Tata McGraw-Hill Publishing |
| Date of publication, distribution, etc | 2008. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvi, 284 p. : |
| Dimensions | 23 cm (Hb) |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 610 ## - SUBJECT ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Ritz-Carlton Hotels (Firm) |
| General subdivision | Management |
| Form subdivision | Case studies. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Leadership. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Total quality management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Corporate culture. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Success in business. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | English Books |
| Classification part | 658.4092 |
| Call number suffix | MIC |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Non-fiction | D.B.Act.Division | D.B.Act.Division | 25/11/2008 | DBAD / PUB | 750.00 | 658.4092 MIC | EN-75326 | 25/11/2008 | 750.00 | 750.00 | English Books |