The new gold standard :
658.4092MIC
Michelli, Joseph A.,
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / by Joseph A. Michelli..- New Delhi :Tata McGraw-Hill Publishing ,2008..
xvi, 284 p. :;23 cm (Hb)
Note: Includes index.
ISBN:9780070221741 Rs. 750.00 ISBN:007022174X Rs. 750.00
DBAD / PUB /ENG-91793/ EN-75326 / 750.00 /sign