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The next available operator : managing human resources in Indian business process outsourcing industry / edited by Mohan Thite (and) Bob Russell

Contributor(s): Material type: TextPublication details: New Delhi Response Books ; 2009Description: xiii, 316p. : ill. ; 22cm(pbk)ISBN:
  • 9788178299327
Subject(s): DDC classification:
  • 658.872
Contents:
Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emergin
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Holdings
Item type Current library Collection Call number Copy number Status Barcode
English Books D.B.Act.Division Non-fiction 658.872 NEX (Browse shelf(Opens below)) 1 Not For Loan EN-78116

Includes bibliographical references and index.

Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emergin

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