The next available operator : (Record no. 28739)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01543nam a2200301 a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20090728143949.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 081208s2009 ii a b 001 0 eng |
| 010 ## - LCCN (DPL NO) | |
| LC control number | ENG-94583 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788178299327 |
| Terms of availability | 425.00 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | EN-78116 |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | DBAD / PUB |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | dpl |
| Language of cataloging | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.872 |
| 245 ## - TITLE STATEMENT | |
| Title | The next available operator : |
| Remainder of title | managing human resources in Indian business process outsourcing industry / |
| Statement of responsibility, etc | edited by Mohan Thite (and) Bob Russell |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Response Books ; |
| Date of publication, distribution, etc | 2009 |
| 270 ## - ADDRESS | |
| Address | BI/I-1 Mohan Cooperative Industrial Area, Mathura Road, |
| City | New Delhi |
| Postal code | 110044 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 316p. : |
| Other physical details | ill. ; |
| Dimensions | 22cm(pbk) |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emergin |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Call centers |
| Geographic subdivision | India |
| General subdivision | Personnel management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Human capital |
| Geographic subdivision | India |
| General subdivision | Management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Call centers |
| General subdivision | Personnel management |
| Form subdivision | Cross cultural studies. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Human capital |
| General subdivision | Management |
| Form subdivision | Cross cultural studies. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Thite, Mohan |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Russell, Bob |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | English Books |
| Classification part | 658.872 |
| Call number suffix | NEX |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Non-fiction | D.B.Act.Division | D.B.Act.Division | 28/07/2009 | DBAD / PUB | 425.00 | 658.872 NEX | EN-78116 | 28/07/2009 | 1 | 425.00 | English Books |