The next available operator :
658.872NEX
The next available operator : managing human resources in Indian business process outsourcing industry / edited by Mohan Thite (and) Bob Russell.- New Delhi:Response Books ;,2009.
xiii, 316p. :ill. ;;22cm(pbk)
content:Introduction / Mohan Thite and Bob Russell -- An overview of the Indian contact centre industry / Catriona Wallace -- Human resource management in Indian call centres/business process outsourcing / Mohan Thite and Bob Russell -- Work processes and emergin
ISBN:9788178299327 Rs. 425.00
DBAD / PUB /ENG-94583/ EN-78116 / 425.00 /sign