Employee identity in Indian call centres : the notion of professionalism / by Ernesto Noronha [and] Premilla D'Cruz
Material type:
TextPublication details: New Delhi ; Response Books 2009Description: xiii, 184p. 22cm(pbk)ISBN: - 9788132100799 (paper back)
- 331.761381
Contents:
Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
| Item type | Current library | Collection | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
English Books
|
D.B.Act.Division | Non-fiction | 331.761381 NOR (Browse shelf(Opens below)) | 1 | Not For Loan | EN-77682 |
Includes bibliographical references and index.
Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
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