Employee identity in Indian call centres : (Record no. 27683)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01302nam a22002658a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20090620122744.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090605s2009 ii b 001 0 eng |
| 010 ## - LCCN (DPL NO) | |
| LC control number | ENG-94149 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788132100799 (paper back) |
| Terms of availability | 395.00 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | EN-77682 |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | DBAD / PUB |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | dpl |
| Language of cataloging | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 331.761381 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Noronha, Ernesto |
| 245 ## - TITLE STATEMENT | |
| Title | Employee identity in Indian call centres : |
| Remainder of title | the notion of professionalism / |
| Statement of responsibility, etc | by Ernesto Noronha [and] Premilla D'Cruz |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi ; |
| Name of publisher, distributor, etc | Response Books |
| Date of publication, distribution, etc | 2009 |
| 270 ## - ADDRESS | |
| Address | BI/I-1 Mohan Cooprative Industrial Area, Mathura Road, |
| City | New Delhi |
| Postal code | 110044 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 184p. |
| Dimensions | 22cm(pbk) |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references and index. |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Call centers |
| Geographic subdivision | India. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | D'Cruz, Premilla |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | English Books |
| Classification part | 331.761381 |
| Call number suffix | NOR |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Not For Loan | Non-fiction | D.B.Act.Division | D.B.Act.Division | 20/06/2009 | DBAD / PUB | 395.00 | 331.761381 NOR | EN-77682 | 20/06/2009 | 1 | 395.00 | English Books |