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Employee identity in Indian call centres :

331.761381NOR
Noronha, Ernesto
   Employee identity in Indian call centres : the notion of professionalism / by Ernesto Noronha [and] Premilla D'Cruz.- New Delhi ;:Response Books,2009.
  xiii, 184p. ;22cm(pbk)
  content:Call centres as workplaces -- The call centre industry in India -- The research process -- Professionalism as lived experience -- Professionalism and the reinvention of the trade union movement -- Professionalism contested -- Final word.
  ISBN:9788132100799 (paper back)     Rs. 395.00

  DBAD / PUB /ENG-94149/ EN-77682 / 395.00 /sign

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