Quality from customer needs to customer satisfaction by Bo Bergman and Bengt Klefsjo

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Publication details: New Delhi Overseas Press India 2006Edition: 2nd edDescription: 606p. 23cm.(Hb)ISBN:

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Item type	Current library	Call number	URL	Copy number	Status	Barcode
English Books	D.B.Act.Division	658.812 BER (Browse shelf(Opens below))	Link to resource	1	Available	EN-68614

includes index

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