Quality from customer needs to customer satisfaction
658.812BER
Bergman, Bo
Quality from customer needs to customer satisfaction by Bo Bergman and Bengt Klefsjo .- 2nd ed..-New Delhi:Overseas Press India,2006.
606p.23cm.(Hb);
Note: includes index
ISBN:8188689475 Rs. 995.00
D.B.Act / Pub /ENG-85081/ EN-68614 / 995.00 /sign