Includes bibliographical references (p. 291-296) and index.

Introduction : the coaching manager -- An overview of developmental coaching -- Defining success as a coaching manager -- Creating a coaching-friendly context -- The development of a coaching manager and the "coaching mind-set" -- The "coachable" learner -- Stopping the action and starting a coaching dialogue -- The coaching mirror -- Providing balanced and helpful feedback -- What does it all mean? collaboratively interpreting learning needs -- Goal setting and follow-up : making change happen -- Coaching and career development -- Developmental coaching and performance problems -- Using coaching to leverage the investment in the classroom -- Epilogue: the coaching manager.