Employees first, customers second : (Record no. 55026)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 04657nam a22003857a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20110808123434.0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781422139066 |
| Terms of availability | 595.00 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | B-424093-100 |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.3152 |
| Edition number | 22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Nayar, Vineet. |
| 245 10 - TITLE STATEMENT | |
| Title | Employees first, customers second : |
| Remainder of title | turning conventional management upside down / |
| Statement of responsibility, etc | Vineet Nayar. |
| 246 3# - VARYING FORM OF TITLE | |
| Title proper/short title | Employees 1st |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Boston, Mass. : |
| Name of publisher, distributor, etc | Harvard Business Press, |
| Date of publication, distribution, etc | c2010. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | viii, 198 p. ; |
| Dimensions | 22 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes bibliographical references (p. [187]-188) and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding: renewing the cycle of change. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: Creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the "romance" of its possible future state, Creating a culture of trust by pushing the envelope of transparency in communication and information sharing, Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone, Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of "change" to the employee in the value zone. Refreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change. |
| 610 20 - SUBJECT ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | HCL Technologies |
| General subdivision | Management |
| Form subdivision | Case studies. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Management |
| General subdivision | Employee participation. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Corporate culture. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Organizational change. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | English Books |
| Classification part | 658.3152 |
| Call number suffix | NAY |
| Withdrawn status | Lost status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Copy number | Cost, replacement price | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Non-fiction | Central Library | Central Library | 09/08/2011 | RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 | 595.00 | 658.3152 NAY | B-424093 | 1 | 595.00 | English Books | |||
| Non-fiction | Janak Puri | Janak Puri | 09/08/2011 | RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 | 595.00 | 658.3152 NAY | B-424095 | 1 | 595.00 | English Books | |||
| Non-fiction | Karol Bagh | Karol Bagh | 09/08/2011 | RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 | 595.00 | 658.3152 NAY | B-424099 | 1 | 595.00 | English Books | |||
| Non-fiction | Patel Nagar | Patel Nagar | 09/08/2011 | RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 | 595.00 | 658.3152 NAY | B-424094 | 1 | 595.00 | English Books | |||
| Non-fiction | R.K.Puram-8 | R.K.Puram-8 | 09/08/2011 | RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 | 595.00 | 658.3152 NAY | B-424097 | 1 | 595.00 | English Books | |||
| Non-fiction | Sarojini Nagar | Sarojini Nagar | 09/08/2011 | RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 | 595.00 | 658.3152 NAY | B-424096 | 1 | 595.00 | English Books | |||
| Non-fiction | Shahdara Branch | Shahdara Branch | 09/08/2011 | RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 | 595.00 | 658.3152 NAY | B-424100 | 1 | 595.00 | English Books | |||
| Non-fiction | Vinoba Puri | Vinoba Puri | 09/08/2011 | RBC-22385/2010-11/14.3.11/281/4.3.11/21.311 | 595.00 | 658.3152 NAY | B-424098 | 1 | 595.00 | English Books |