Employees first, customers second :
658.3152NAY
Nayar, Vineet.
Employees first, customers second : turning conventional management upside down / Vineet Nayar..- Boston, Mass. ::Harvard Business Press,,c2010..
viii, 198 p. ;;22 cm.
content:Mirror mirror: creating the need for change -- Trust through transparency: creating a culture of change -- Inverting the organizational pyramid: building a structure for change -- Recasting the role of the CEO: transferring the responsibility for change -- Find understanding: renewing the cycle of change.
Note: Includes bibliographical references (p. [187]-188) and index.
ISBN:9781422139066 Rs. 595.00
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