The customer service activity book : (Record no. 38822)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00967nam a22002417a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20100802165354.0 |
| 010 ## - LCCN (DPL NO) | |
| LC control number | ENG-97678 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788189107512 |
| Terms of availability | 395.00 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | EN-81211 |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | DBAD/PUB |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Doane, Darryl S. |
| 245 ## - TITLE STATEMENT | |
| Title | The customer service activity book : |
| Remainder of title | 50 activitties for inspiring exceptional service / |
| Statement of responsibility, etc | by Darryl S. Doane [and] Rose D. Sloat |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Bhopal |
| Name of publisher, distributor, etc | Indra Publishing House |
| Date of publication, distribution, etc | 2010 |
| 270 ## - ADDRESS | |
| Address | E-5/21, Arera Colony, Habibgang Police Station Road |
| City | Bhopal |
| Postal code | 462016 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 303p. |
| Dimensions | 23 cm (pbk) |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Service industries workers training |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sloat, Rose D. |
| 9 (RLIN) | 4643 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Item type | English Books |
| Classification part | 658.812 |
| Call number suffix | DOA |
| Withdrawn status | Lost status | Not for loan | Collection code | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Full call number | Barcode | Copy number | Cost, replacement price | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Not For Loan | Non-fiction | D.B.Act.Division | D.B.Act.Division | 02/08/2010 | DBAD/PUB | 395.00 | 658.812 DOA | EN-81211 | 1 | 395.00 | English Books |