The big book of customer service training games : (Record no. 129386)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00887nam a22002297a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170124110055.0 |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | B-157356 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Terms of availability | 00.00 |
| International Standard Book Number | 9780070590427 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | B-157356 |
| 037 ## - SOURCE OF ACQUISITION | |
| Source of stock number/acquisition | Cen Lib/Ret |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DPL |
| Language of cataloging | EN |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | CAR |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Carlaw, Peggy |
| 9 (RLIN) | 26216 |
| 245 ## - TITLE STATEMENT | |
| Title | The big book of customer service training games : |
| Statement of responsibility, etc | by Peggy Carlaw [and] Vasudha Kathleen Deming |
| Remainder of title | quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Tat McGraw -Hill Publishing |
| Date of publication, distribution, etc | 2004 |
| 270 ## - ADDRESS | |
| Address | West Patel Nagar |
| City | New Delhi |
| Postal code | 110008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv,209p. : |
| Dimensions | 23cm(pbk) |
| Other physical details | ill. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services--Management |
| 9 (RLIN) | 26217 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Employees--Training |
| 9 (RLIN) | 19529 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 26141 |
| Personal name | Deming, Vasudha Kathleen |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | English Books |
| Classification part | 658.812 |
| Call number suffix | CAR |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date checked out | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Central Library | Central Library | 06/07/2015 | Cen Lib/Ret | 0.00 | 2 | 658.812 CAR | B-157356 | 27/07/2019 | 17/07/2019 | 1 | 0.00 | 06/07/2015 | English Books |