The big book of customer service training games :
658.812CAR
Carlaw, Peggy
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / by Peggy Carlaw [and] Vasudha Kathleen Deming .- New Delhi:Tat McGraw -Hill Publishing ,2004.
xiv,209p. :ill.;23cm(pbk)
ISBN:9780070590427 Rs. 00.00
Cen Lib/Ret /B-157356/ B-157356 / 0.00 /sign