Telephone courtesy & customer service :
658.812FIN
Finch, Lloyd C.
Telephone courtesy & customer service : be your company's lifeline to customers / by Lloyd C. Finch.- 4th ed.-New Delhi:Viva Books ,2011.
ii,114p.:ill.;23cm(pbk)
ISBN:9788130918464 Rs. 245.00
UBH/VEN /B-498627-633 ENG-110481/ B-498627 / 245.00 /sign B-498631 / 245.00 /sign B-498633 / 245.00 /sign EN-94013 / 245.00 /sign B-498630 / 245.00 /sign B-498628 / 245.00 /sign B-498632 / 245.00 /sign B-498629 / 245.00 /sign