Crucial confrontations :
303.69CRU
Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / by Kerry Patterson ... [et al].- New Delhi:Tata McGraw-Hill,2011(repr.).
xviii, 284 p. ;23cm(pbk)
Note: Includes bibliographical references (p. 271-272) and index.
ISBN:9780070600058 Rs. 350.00
DBAD/PUB /ENG-104727/ EN-88260 / 350.00 /sign