Customer relationship management /
658.812MAK
Makkar, Urvashi
Customer relationship management / by Urvashi Makkar [and] Harinder Kumar Makkar.- New Delhi:Tata McGraw-Hill,2012.
xvii,274p. :ill. ;24cm(pbk)
Note: Includes index.
ISBN:9780071333313 Rs. 350.00
DBAD/PUB / K.K.Pub/Ven /ENG-104196 B-457241/ EN-87729 / 350.00 /sign B-457241 / 350.00 /sign