Crucial conversations :
153.6CRU
Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al.]..- New Delhi:Tata McGraw-Hill Publishing,2008 (repr).
xv, 240 p. :ill. ;;23 cm.
Note: Includes bibliographical references and index.
ISBN:0070584796 Rs. 275.00
DBAD / PUB /ENG-90587/ EN-74120 / 275.00 /sign