Customer relationship management :
658.812RAI
Rai,Alok Kumar
Customer relationship management : concepts and cases / by Alok Kumar Rai.- 2nd ed rep..-Delhi:PHI Learning,2013.
xxii,501p. :ill.;23cm(pbk)
Note: Includes index
ISBN:9788120346956 Rs. 395.00
DBAD/PUB /ENG-117365/ EN-100897 / 395.00 /sign
