The nuts and bolts of CRM :
658.812NAT
Nath, Dhruv
The nuts and bolts of CRM : customer relaionship management / by Shruv Nath.- New Delhi:Tata McGraw-Hill Publishing Company Limited,2006.
xxii,208p. :ill.;25cm(pbk)
Note: Includes index
ISBN:0070499640 Rs. 00.00
Cen Lib/Ret /B-192229, B-192248/ B -192246 / 0.00 /sign B-192229 / 0.00 /sign B-192248 / 0.00 /sign B-192240 / /sign