Capitalising on customers :
658.812
Seybold, Patricia B.
Capitalising on customers : an executive's guide to CRM / by Patricia B. Seybold, Mitchell I. Kramer [and] Muhamed Muneer .- New Delhi :Vikas Publishing House ,2005.
x,183p. :21cm(pbk);
ISBN:9788125918745 Rs. 250.00
Cen Lib/Ret /B-224929/ B-224929 / 250.00 /sign B-224935 / 250.00 /sign