Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al]
Material type:
TextPublication details: New Delhi Tata McGraw-Hill c2012Edition: 2nd edDescription: xviii, 244p. 24cm(pbk)ISBN: - 9781259005213
- 1259005216
- Crucial conversations.
- 153.6 23
| Item type | Current library | Collection | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|---|
English Books
|
D.B.Act.Division | Non-fiction | 153.6 CRU (Browse shelf(Opens below)) | 1 | Not For Loan | EN-88272 |
Rev. ed. of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.
Includes bibliographical references (p. 31) and index.
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
There are no comments on this title.
