Crucial conversations :
153.6CRU
Crucial conversations : tools for talking when stakes are high / by Kerry Patterson ... [et al].- 2nd ed..-New Delhi:Tata McGraw-Hill,c2012.
xviii, 244p. ;24cm(pbk)
content:What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
Note: Rev. ed. of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.
ISBN:9781259005213 Rs. 395.00 ISBN:1259005216 Rs. 395.00
DBAD/PUB /ENG-104739/ EN-88272 / 395.00 /sign