| 000 | 00672nam a22002177a 4500 | ||
|---|---|---|---|
| 005 | 20150910152250.0 | ||
| 010 | _aENG-113476 | ||
| 020 |
_c575.00 _a100070700990 |
||
| 020 |
_c575.00 _a9780070700994 |
||
| 035 | _aEN-97008 | ||
| 037 | _bDBAD/PUB | ||
| 082 | _a658.8 | ||
| 245 |
_aServices marketing : _cby Valarie A. Zeithami...(et al) _bintegrating customer focus across the firm / |
||
| 250 | _a5th ed | ||
| 260 |
_aNew Delhi _bTata McGraw Hill _c2011 |
||
| 270 |
_a7, West Patel Nagar _bNew Delhi _e110008 |
||
| 300 |
_axxvii,763p.: _c24cm(pbk) _bill. |
||
| 500 | _aIncludes index | ||
| 700 | _aZeithaml, Valarie | ||
| 942 |
_2ddc _cEN _mSER _h658.8 |
||
| 999 |
_c94921 _d94921 |
||