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| 005 | 20140827111241.0 | ||
| 010 | _aENG-110670 | ||
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_a9789339204471 _c799.00 |
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| 035 | _aEN-94202 | ||
| 037 | _bDBAD/PUB | ||
| 082 | _a658 | ||
| 100 | _aFitzsimmons, James A. | ||
| 245 |
_aService management : _boperations, strategy, information technology / _cby James A. Fitzsimmons [and] Mona J. Fitzsimmons |
||
| 250 | _a7th ed | ||
| 260 |
_aNew Delhi _bMcGraw Hill Education _c2014 |
||
| 270 |
_aP-24, Green Park Extn. _bNew Delhi _e110016 |
||
| 300 |
_axviii,541p. _c28cm(pbk) |
||
| 490 | _aThe McGraw -Hill/Irwin series operations and decision sciences | ||
| 500 | _aIncludes index | ||
| 650 |
_aService industries _xManagement |
||
| 700 | _aFitzsimmons, Mona J. | ||
| 942 |
_2ddc _cEN _mFIT _h658 |
||
| 999 |
_c87928 _d87928 |
||