000			01704nam a22002897a 4500
005			20131217115731.0
010			_aENG-108810
020			_a9789351340010 _c525.00
020			_a9351340015 _c525.00
035			_aEN-92343
037			_bDBAD/PUB
082			_a302
245			_aCrucial accountability : _cby Kerry Patterson...[et al] _b tools for resolving violated expectations, broken commitments, and bad behavior /
250			_a2nd ed
260			_aNew Delhi _bMcGraw Hill Education _c2013
270			_aP-24 Green Park Extension _bNew Delhi _e110016
300			_axix,275p. _c23cm(pbk)
500			_aIncludes bibliographical references and index.
505			_a Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
650			_a Interpersonal confrontation.
650			_a Interpersonal communication.
650			_a Interpersonal relations.
650			_a Communication in management.
650			_aCommunication in organizations.
700			_aPatterson, Kerry
942			_2ddc _cEN _mCRU _h302
999			_c81190 _d81190