000			01427nam a22002657a 4500
005			20130701120522.0
010			_aENG-107761
020			_a9781259097331 _c550.00
035			_aEN-91294
037			_bDBAD/PUB
082	0	0	_a658.3124 _223
100	1		_aLipp, Doug
245	1	0	_aDisney U : _bhow Disney University develops the world's most engaged, loyal, and customer-centric employees / _cby Doug Lipp
260			_aNew Delhi _bTata McGraw Hill _c2013
270			_aP-24 Green Park Extension _bNew Delhi _e110016
300			_axviii,222p. _c23cm(Hb)
500			_aIncludes index
505	0		_aNote from the author -- Prologue -- Pulling back the curtain : the orientation -- Lesson #1: setting the stage for success -- Lesson #2: capture hearts and minds -- Lesson #3: it takes art and science -- Lesson #4: gather facts and feelings -- Lesson #5: be willing to change or be willing to perish -- Lesson #6: simplify the complex -- Lesson #7: the honeymoon will end -- Lesson #8: keep plussing the show -- Lesson #9: beyond orientation -- Lesson #10: the language of success -- Lesson #11: giving back -- Lesson#12: communicate globally -- Lesson #13: work hard, play hard.
610	2	0	_aDisney University.
650		0	_aCustomer relations _xManagement.
650		0	_aEmployee motivation.
650		0	_aEmployees _xTraining of.
650		0	_aSuccess in business.
942			_2ddc _cEN _h658.3124 _mLIP
999			_c77077 _d77077