| 000 | 00872nam a22002777a 4500 | ||
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| 005 | 20130627114337.0 | ||
| 008 | 130627b xxu||||| |||| 00| 0 eng d | ||
| 010 | _aENG-107748 | ||
| 020 |
_a9781259026812 _c595.00 |
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| 020 |
_a1259026817 _c595.00 |
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| 035 | _aEN-91281 | ||
| 037 | _bDBAD / PUB | ||
| 040 |
_aDPL _bENG |
||
| 082 | _a658.8 | ||
| 245 |
_aServices marketing : _cby Valarie A. Zeithaml...[et al] _bintegrating customer focus across the firm / |
||
| 250 | _a6th ed | ||
| 260 |
_aNew Delhi _bTata McGraw-Hill _c2013 |
||
| 270 |
_aP-24, Green Park Extension _bNew Delhi _e110016 |
||
| 300 |
_axxxii,711p. : _c24cm(pbk) _bill. |
||
| 500 | _aIncludes index | ||
| 650 |
_aService industries _x Marketing. |
||
| 650 | _aCustomer services. | ||
| 650 | _aMarketing. | ||
| 700 | _aZeithaml, Valarie A. | ||
| 942 |
_2ddc _cEN _h658.8 _mSER |
||
| 999 |
_c77007 _d77007 |
||