| 000 | 01046nam a22002657a 4500 | ||
|---|---|---|---|
| 005 | 20130507105356.0 | ||
| 010 | _aENG-107048 | ||
| 020 |
_a9781259025679 _c495.00 |
||
| 020 |
_a1259025675 _c495.00 |
||
| 035 | _aEN-90581 | ||
| 037 | _bDBAD/PUB | ||
| 082 | 0 | 0 |
_a658.812 _222 |
| 100 | 1 | _aLucas, Robert W. | |
| 245 | 1 | 0 |
_aCustomer service : _bbuilding successful skills for the twenty-first century / _cby Robert W. Lucas |
| 250 | _a3rd ed | ||
| 260 |
_aNew Delhi _bTata McGraw-Hill _c2012 |
||
| 270 |
_a7 West Patel Nagar _bNew Delhi _e110008 |
||
| 300 |
_axvi, 416 p. : _bill. _c26cm(pbk) |
||
| 500 | _aIncludes bibliographical references (p. 406-408) and index. | ||
| 650 | 0 | _aCustomer services. | |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/mh051/2004044880.html |
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh042/2004044880.html |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh041/2004044880.html |
| 942 |
_2ddc _cEN _h658.812 _mLUC |
||
| 999 |
_c75161 _d75161 |
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