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| 005 | 20130430110212.0 | ||
| 010 | _aENG-106944 | ||
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_a9788132109563 _c550.00 |
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| 035 | _aEN-90477 | ||
| 037 | _bDBAD/PUB | ||
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_a658.812 _223 |
| 100 | 1 | _aGureja, Gopal K. | |
| 245 | 1 | 0 |
_aOrganizational schizophrenia : _bimpact on customer service quality / _cby Gopal K. Gureja |
| 260 |
_aNew Delhi _bSAGE Publications _c2013 |
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| 270 |
_aB1/I-1 Mohan Cooperative Industrial Area, Mathura Road _bNew Delhi _e110044 |
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| 300 |
_axxx, 346 p. : _bill. _c24cm(pbk) |
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| 500 | _aIncludes bibliographical references (p. [333]-334) and index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aOrganizational behavior. | |
| 650 | 0 | _aCustomer relations. | |
| 942 |
_2ddc _cEN _h658.812 _mGUR |
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_c74951 _d74951 |
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