| 000 | 00752nam a22002177a 4500 | ||
|---|---|---|---|
| 005 | 20140825105107.0 | ||
| 010 | _aB-498627-633 ENG-110481 | ||
| 020 |
_a9788130918464 _c245.00 |
||
| 035 | _aB-498627-633 | ||
| 035 | _aEN-94013 | ||
| 037 |
_bUBH/VEN _aDPL |
||
| 082 | _a658.812 | ||
| 100 | _aFinch, Lloyd C. | ||
| 245 |
_aTelephone courtesy & customer service : _bbe your company's lifeline to customers / _cby Lloyd C. Finch |
||
| 250 | _a4th ed | ||
| 260 |
_aNew Delhi _bViva Books _c2011 |
||
| 270 |
_a4737/23 Ansari Road, Daryaganj _bNew Delhi _e110002 |
||
| 300 |
_aii,114p.: _bill. _c23cm(pbk) |
||
| 942 |
_2ddc _cEN _mFIN _h658.812 |
||
| 999 |
_c74849 _d74849 |
||