| 000 | 00834 a2200229 4500 | ||
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| 005 | 20080908144827.0 | ||
| 008 | 080908t xxu||||| |||| 00| 0 eng d | ||
| 010 | _aENG-87649 | ||
| 020 |
_a0070659869 _c299.00 |
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| 035 | _aEN-71182 | ||
| 037 | _bDBAD / PUB | ||
| 082 | _a658.812 | ||
| 100 | _aSugars, Bradley J. | ||
| 245 |
_aInstant repeat business _cBradley J. Sugars |
||
| 260 |
_aNew Delhi _bTata McGraw-Hill Publishing _c2007 |
||
| 300 |
_axviii, 129 p. _bill. _c23 cm.(Pbk) |
||
| 490 | _aInstant success series | ||
| 650 | _aCustomer services. | ||
| 650 | _aConsumer satisfaction. | ||
| 942 |
_adpl _cEN _k658.812 / SUG _2ddc _h658.812 _mSUG |
||
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_c6787 _d6787 |
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