| 000 | 00998 a2200265 4500 | ||
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| 005 | 20080908142625.0 | ||
| 008 | 080908t xxu||||| |||| 00| 0 eng d | ||
| 010 | _aENG-87634 | ||
| 020 |
_c399.00 _a0070660077 |
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| 035 | _aEN-71167 | ||
| 037 | _bDBAD / PUB | ||
| 082 | _a658.8 | ||
| 245 |
_aServices marketing _bintegrating customer focus across the firm _cby Valarie A. Zeithaml ... [et. al ] |
||
| 250 | _a4th ed. & spl. Indian ed. | ||
| 260 |
_aNew Delhi _bTata McGraw-Hill Publishing _c2008 |
||
| 300 |
_axxix, 743p. _bill. _c24 cm (pbk) |
||
| 490 | _aMcgraw-Hill Companies series | ||
| 650 |
_aTj�ster _xmarknadsf�ring |
||
| 700 | _aZeithaml, Valarie A. | ||
| 700 | _aGremler, Dwayne D. | ||
| 700 | _aBitner, Mary Jo | ||
| 700 | _aPandit, Ajay | ||
| 942 |
_adpl _cEN _k658.8 / SER _2ddc _h658.8 _mSER |
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| 999 |
_c6747 _d6747 |
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