000			01621nam a22003257a 4500
005			20120503123145.0
008			120503t xxu||||| |||| 00| 0 eng d
010			_aENG-105194
020			_a9781259005169 _c475.00
020			_a125900516x _c475.00
035			_aEN-88727
037			_bDBAD/PUB
040			_aDPL _bEng
082			_a659.2
100			_aKador, John _916472
245			_aEffective apology : _cby John Kador _bmending fences, building bridges, and restoring trust /
260			_aNew Delhi _bTata McGraw Hill _c2012
270			_a7, West Patel Nagar _bNew Delhi _e110008
300			_a273p. _c22cm(pbk)
490			_aA BK business book _946287
500			_aIncludes bibliographical references (p. 243-251) and index.
505			_aThe age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do’s and don’ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
650			_aCorporate image. _946284
650			_aApologizing. _946288
650			_aCorporations _xPublic relations. _946289
650			_aBusiness communication. _946290
650			_aCrisis management. _946291
942			_2ddc _cEN _mKAD _h659.2
999			_c66065 _d66065