| 000 | 00841 a2200217 4500 | ||
|---|---|---|---|
| 005 | 20080829125250.0 | ||
| 008 | 080829t xxu||||| |||| 00| 0 eng d | ||
| 010 | _aENG-87423 | ||
| 020 | _c295.00 | ||
| 035 | _aEN-70956 | ||
| 037 | _bDBAD / PUB | ||
| 082 | _a658.812 | ||
| 100 | _aKaufman, Ron | ||
| 245 |
_aUP your service strategies and action steps to delight your customers now _cby Ron Kaufman |
||
| 260 |
_aChennai _bEast West Books (Madras) _c2007 |
||
| 270 |
_a571, Poonamallee High Road, Aminjikarai _bChennai _e600 029 |
||
| 300 |
_axxii, 298 p. _bill. _c22 cm (Pbk.) |
||
| 500 | _aIncludes index. | ||
| 942 |
_adpl _cEN _k658.812/KAU _2ddc _h658.812 _mKAU |
||
| 999 |
_c6518 _d6518 |
||