000			02054nam a22003257a 4500
005			20120116124124.0
008			120116t xxu||||| |||| 00| 0 eng d
010			_aENG-104739
020			_a9781259005213 _c395.00
020			_a1259005216 _c395.00
035			_aEN-88272
037			_bDBAD/PUB
040			_aDPL _bEng
082	0	0	_a153.6 _223
245	0	0	_aCrucial conversations : _btools for talking when stakes are high / _cby Kerry Patterson ... [et al]
250			_a2nd ed.
260			_aNew Delhi _bTata McGraw-Hill _cc2012
270			_a7 West Patel Nagar _bNew Delhi _e110001
300			_axviii, 244p. _c24cm(pbk)
500			_aRev. ed. of: Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2002.
504			_aIncludes bibliographical references (p. 31) and index.
505	0		_aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
650		0	_aInterpersonal communication. _939272
650		0	_aInterpersonal relations. _939273
700	1		_aPatterson, Kerry _939274
730	0		_aCrucial conversations. _939275
942			_2ddc _cEN _h153.6 _mCRU
999			_c60965 _d60965