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| 010 | _aENG-104196 B-457241 | ||
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_aMakkar, Urvashi _948365 |
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_aCustomer relationship management / _cby Urvashi Makkar [and] Harinder Kumar Makkar |
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_aNew Delhi _bTata McGraw-Hill _c2012 |
||
| 270 |
_a7 West Patel Nagar _bNew Delhi _e110008 |
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_axvii,274p. : _bill. _c24cm(pbk) |
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| 500 | _aIncludes index. | ||
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_aCustomer relations _948366 |
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| 700 |
_aMakkar, Harinder Kumar _936156 |
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