| 000 | 01286cam a2200289 a 4500 | ||
|---|---|---|---|
| 005 | 20100412125504.0 | ||
| 008 | 090917s2010 nyua 001 0 eng | ||
| 010 | _aENG-96173 | ||
| 020 |
_a9780070702523 _c495.00 |
||
| 020 |
_a0070702527 _c495.00 |
||
| 035 | _aEN-79706 | ||
| 037 | _bDBAD/PUB | ||
| 040 |
_aDPL _bEng |
||
| 082 | _a658.812 | ||
| 100 | _aGreenberg, Paul | ||
| 245 |
_aCRM at the speed of light : _bsocial CRM strategies, tools, and techniques for engaging your customers / _cby Paul Greenberg |
||
| 250 | _a4th ed | ||
| 260 |
_aNew Delhi _bMcGraw-Hill _c2010 |
||
| 270 |
_a7, West Patel Nagar _bNew Delhi _e110008 |
||
| 300 |
_axxvi, 662 p. : _bill. _c24 cm (pbk) |
||
| 500 | _aIncludes index. | ||
| 505 | _aOMG! : your customer really is your BFF! -- CRM, CMR, VRM or-- who cares? -- The customer owns the experience -- Enterprise 2.0 : not exactly what you think -- A company like me : new business -- Do you have the ring? : tools for customer engagement - | ||
| 650 |
_aCustomer relations _xManagement. |
||
| 650 | _aElectronic commerce. | ||
| 942 |
_2ddc _cEN _h658.812 _mGRE |
||
| 999 |
_c36319 _d36319 |
||