| 000 | 01022cam a2200253 a 4500 | ||
|---|---|---|---|
| 005 | 20090831111453.0 | ||
| 008 | 080204s2008 nju 001 0 eng | ||
| 010 | _aENG-95570 | ||
| 020 |
_a9788184050431 _c1175.00 |
||
| 035 | _aEN-79103 | ||
| 040 | _aDPL | ||
| 082 |
_a658.812 _222 |
||
| 100 | _aGoldenberg, Barton J. | ||
| 245 |
_aCRM in real time : _bempowering customer relationships / _cBarton J. Goldenberg. |
||
| 260 |
_aNew Delhi _bReference press _c2009 |
||
| 300 |
_axv, 368 p. ; _c23 cm.(Hb) |
||
| 500 | _aIncludes index. | ||
| 650 |
_aCustomer relations _xManagement. |
||
| 650 | _aCustomer relations. | ||
| 856 | _uhttp://www.loc.gov/catdir/toc/ecip0810/2008005276.html | ||
| 942 |
_2ddc _cEN _mGOL |
||
| 999 |
_c32114 _d32114 |
||